Kiranah Resort Co., Ltd. (hereinafter referred to as “the Company”) properly protects and manages the personal information of users (hereinafter referred to as “Customers”) of the “NINJA GO RIDE” service (hereinafter referred to as “the Service”) in accordance with the following policy.

1. Definition of Personal Information

For the purposes of this policy, “personal information” refers to any information that can identify a specific individual, such as name, date of birth, address, telephone number, e-mail address, reservation history, and payment information.

2. Purpose of Use

The Company uses Customers’ personal information for the following purposes:

・To accept reservations and operate and provide the Service
・To send notices, communications, and respond to inquiries related to the Service
・To verify identity and contact Customers in case of emergencies for safety management
・To process payments, billing, and refunds
・To conduct statistical analysis for service improvement and development of new services
・To comply with laws and regulations

3. Provision of Personal Information to Third Parties

The Company will not provide personal information to third parties except in the following cases:

・When the Customer has given consent
・When required by law
・When it is necessary to protect the life, body, or property of a person in an emergency
・When providing information to business partners (such as insurance companies or operational partners) for the purpose of travel insurance or safety management

4. Management of Personal Information

The Company will maintain personal information in an accurate and up-to-date state and take appropriate security measures to prevent unauthorized access, loss, alteration, or leakage.

5. Outsourcing of Personal Information Handling

The Company may outsource the handling of personal information to external parties to the extent necessary to perform its operations. In such cases, the Company will properly supervise the entrusted parties.

6. Requests for Disclosure, Correction, or Deletion

If a Customer requests disclosure, correction, deletion, or suspension of use of their personal information, the Company will respond promptly in accordance with applicable laws and regulations.

7. Changes to this Policy

The Company may revise this policy as required by changes in laws and regulations or operational needs. The revised policy will become effective at the time it is posted on the official website of the Service.

8. Contact Information

For inquiries regarding this policy, please contact:

Kiranah Resort Co., Ltd.
1-11-1 Marunouchi, Chiyoda-ku, Tokyo 100-0005, Japan
E-mail: info_ninja-go-ride@ninja-kabukitokyo.com

Effective Date: 25 August 2025